Shipping & Tracking
Is shipping free?
- Yes! At Needo, We offer FREE standard shipping on every order.
Can I track my order?
- Yes. Every order includes tracking. Once your order dispatches, you will receive an email containing your tracking link and tracking number. Please allow up to 48 hours for the carrier to update tracking information.
Taxes & Customs
Will I have to pay import duties or taxes?
- Depending on your location, your package may be subject to local import duties and taxes upon arrival. These fees are set by local authorities and are the responsibility of the customer. Please consult your local customs office for details.
Damaged, Lost, or Stolen Packages
What happens if my order arrives damaged, is lost, or stolen?
- Every item undergoes a quality check before leaving our warehouse. Because transit issues are outside of our control, we are not responsible for carrier damage, lost shipments, stolen packages, or customer address entry errors.
- For assistance with damage or transit issues, please file a claim directly with your shipping carrier. If you need support along the way, reach out to us at [email protected] and we will gladly help where we can.
Need Help?
For any other questions regarding your order, reach out to our team anytime at [email protected].