At Needo, we offer a 60-day return policy. If 60 days have passed since you received your product, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused, in its original condition, and in its original packaging.
- You must provide a valid receipt or satisfactory proof of purchase.
- The product must have proof of a functional defect or damage.
Note on Change of Mind: We do not offer refunds simply for a change of mind. Special consideration may be granted under exceptional circumstances at our sole discretion, provided satisfactory proof of purchase is supplied.
Non-Returnable Items
Several types of goods are exempt from being returned, including:
- Perishable items (e.g., food, flowers, newspapers, or magazines)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Custom-made or personalized products
- Downloadable software products
- Select health and personal care items
Order Cancellations
Order cancellations are only accepted for full-priced items and must be requested within 60 minutes of placing your order.
We process orders rapidly, making cancellations strictly time-sensitive. If you need to cancel within this 60-minute window, please email us immediately at [email protected].
Refund Process
- Inspection: Once your return is received and inspected, we will send you an email notifying you that we have received the item, along with the approval or rejection status of your refund.
- Payout: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few business days. Refunds are issued only after we confirm receipt of the return and verify that all policy conditions are met.
Late or Missing Refunds
If you haven’t received your refund yet, please complete the following steps:
- Recheck your bank account balance.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as there is often processing time involved before a refund clears.
If you have completed all of these steps and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the exact same model, please email us at [email protected].
Shipping & Return Fees
- Return Shipping Costs: You are responsible for paying all return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total.
- Delivery Times: Delivery times for exchanged products may vary depending on your location.
- Tracking: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
For any questions regarding returns, refunds, or cancellations, please reach out to us:
- Email: [email protected]